Cancellation / No-Show Policy
Your appointments are very important to our 931 team professionals. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our stylists will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
All cancelations with less than a 24-hour notice will result in a charge equal to 50% of the reserved appointment(s). If you do not show up for your appointment you will be charged 100% of the scheduled service amount.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.